Online Fabric Store Reviews

Ordered something and it was back ordered. It came back in stock and they told me it would ship out that day, but didn't. Called second time and was supposed to ship out that day. Customer service very pleasant and tried to be helpful.

It did ship out day after and received it today. I revised my review to reflect this.

I ordered fabric for a chair reupholster project. I ordered before reading any reviews. My experience was great. My fabric arrived 5 days after I placed the order, came well packaged on the bolt, was the correct yardage. The price was 40% less than other sites. I'm glad I gave them a chance and didn't cancel my order after reading negative reviews. The only negative I can say is that I signed up for their online account, and the shipping status was not updated. On the other hand, it was a pleasant surprise to find my fabric waiting for me when I got home from work today.

If you like to do business with a company that is not honest you should deal with this company. I tried to do two reviews. One which was not positive but very straight forward about the issue of how they wrecked four yards of a fabric by surging the additional piece of fabric so poorly that it pulled the pattern of the fabric totally off grid and caused puckering of the middle of the fabric as well. I had checked the first half to 2/3 of the order and thought it was okay until I went to do the project. After chatting with a representative I was offered a 10 percent off coupon because it was not within the 30 day time limit. No problem. However my problem was what came next. When I did the first review I was not crude or accusatory but suggested not to have the additional piece surged in the future. They eliminated the review. Posted another one saying good job removing my poor review. They eliminated the review. Sooooo…put up another one that was very positive. Guess what! They left it up. Dishonest so you cannot trust what the reviews say! So they should get less than one for the service. However I give them a 5 for their dishonest and sneaky approach to reviews and service.

15 days in and i had not received a shipping notification. When i reached out to them for a status update, they did not respond. Unfortunately the fabric was not going to arrive in time for my husband's bday. A day later i asked them to cancel, which they did so quickly. No apology, no acknowledgement from their side for the delay, they just cancelled as if my order wasn't important to them. I will not be supporting them in any way again.

I ordered drapery fabric and lining material- both appeared to be available. They [eventually] emailed me to say that both fabrics were backordered- in separate emails up to 11 days after I had placed the order. When I cancelled the entire order- they immediately shipped the lining only and charged me $12 for shipping. They clearly have no idea of their inventory, which made ordering from them frustrating and inefficient- not what I want from an online store. I had a similar experience with them once before. Never again.

I shopped a few years ago from this online fabric store and had no problems. Fabrics came as described and shipping to Australia was reasonable.
I tried to place an order a few weeks ago for 4 yards of fabric and the shipping calculator said I would pay $285 USD for shipping to Australia !!! The fabric only came to $34 USD ! I queried this with them and they said they checked their online shop shipping calculator and that this is what it would be!! This is daylight robbery! Anyone who does any international shipping from USA to Australia knows that the shipping cost is nothing like this for a fairly small parcel! I checked the USPS.com site myself! Not sure how they ship it but it shouldn't cost this much!

Their website states ground shipping is 3-5 days with 1-3 days processing time. It's been 16 days since I placed my order and it hasn't shipped yet. I told them to cancel the order and refund my money. All of a sudden they can ship my order now. I told them no - refund my money. We'll see what happens next. I would not trust them.

Ordered Mid-August and checked in every week to get a tracking number. After 3 inquiries they now say it is back ordered and will arrive Mid-September. This is unacceptable. Crappy service. No product. But of course, they took my money same day as the order.

Called Customer service Monday morning (4/26/21) to get a few questions answered, no wait, and now that I have the product I can see they gave me good info. Purchased 12 feet of heavy vinyl, ordered 10am Monday, received shipped notice on Thursday and received on Friday before noon (standard shipping, I am on the East Coast so shipping distance not too far). The item is exactly what I expected! Not sure why some have had a bad experience, so sorry to read that, but I am completely satisfied and will remember this store for future needs.

Terrible company - I ordered 2 bolts of 108 tulle on April 19th and by April 29th when I didn't receive I reached out to the company and was told that they didn't have in stock! This is 10 days later after I ordered and received a confirmation email! I don't think they were ever going to let me know. I was hung up on the first customer service rep I spoke to and the 2nd said sorry not in stock and couldn't tell me anything else except that she only worked there - don't order.